VistaWood

I. Introductory provisions and Definitions

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1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between Mgr. Tomáš Balla, with the place of business Heďbeneéte 422, 929 01 Kútniky, Id: 52 899 241, registered in the business register of the District Office Dunajská Streda, the number of the trade register: 210-39121 (hereinafter referred to as "Seller ̈) and each person who is the buyer of the product offered by the Seller in the Seller's Internet Shop.

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2. Contact of the seller: email: info@vistawood.eu , telephone: +421 915 654 710

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3. The seller shall at the same time be the operator of an electronic system through which he operates an online shop on a domain www.vistawood.eu. ("Online Shop").

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4. The seller is the supplier of the products offered in the Online Store.

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5. The Buyer is any person (natural or legal person) who has completed and submitted an order through the Seller's Online Store and who has received an e-mail notification of receipt of the order.

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6. The consumer shall be a natural person who, when concluding a contract under these GTC, does not act in the course of his business.

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7. Products are goods that are intended for sale and are also published in the Seller's Online Store. Products are also other goods that the seller will make on the basis of the buyer's order, according to the requirements and specifications of the buyer.

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8. A contract means the work contract.

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9. The competent authority supervising consumer lawfulness shall be:

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Inspectorate of Slovak Trade Inspection based in Trnava for Trnava Region

Pekárska 23

917 01 Trnava

Phone : 033/321 25 27, 033/321 25 21

Fax : 033/321 25 23

Complaint form: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

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10. In the event of any complaints, those Buyers may also address directly to the Seller, recommending the Buyer to use the seller's email address to send complaints and complaints to the Seller :  info@vistawood.eu. Any complaint will be assessed and settled within 10 working days in accordance with the law of the Slovak Republic, where we inform the consumer about the process the same way the consumer delivered the complaint to the Seller.

 

II. Product order – conclusion of the work contract

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1. A proposal for the conclusion of a work contract shall mean the seller's quote sent to the buyer by e-mail containing a specification of the product of which the buyer is interested, the cost of the product and the delivery time of the product. The conclusion of the contract is the acceptance of the offer by the buyer, who accepts the quote by expressing the consent sent by e-mail to the seller's e-mail address from which he received the quote.

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2. The work contract concluded for a fixed period and ceases to be fulfilled by fulfilling the obligations of the Seller and the Buyer.

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3. The work contract may also be terminated by agreement of the contracting parties, by termination or termination.

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III. Price for work and payment terms

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1. The price for work ordered through the Online Store (hereinafter referred to as "the purchase price") shall be indicated in the quote sent by the seller to the buyer. The price thus indicated will be final, the seller is not a VAT payer – except for the price for the transport of the product, which will be charged separately under Art. VII.

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2. The basic tender shall be the currency of the euro.

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3. The cost of transporting the product pursuant to Art. VII of these General Terms and Conditions.

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IV. Payment methods

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1. The Buyer is obliged to pay the purchase price on the basis of the invoice or advance invoice of the Seller as established in this Article of the Terms and Conditions and in accordance with the accepted quote.

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2. Unless otherwise agreed by the parties and otherwise stated in the quote, the Buyer shall pay the first part of the purchase price (advance payment) of 30% of the price for the product indicated in the quote upon acceptance of the quote. The advance payment will be paid by the Buyer on the basis of an invoice or advance invoice issued by the Seller after acceptance of the offer by the Buyer. To remove any doubt, the Seller and the Buyer declare that the first part of the purchase price, i.e. the advance payment under this point of the Terms and Conditions, is part of the purchase price.

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3. The second part of the purchase price will be paid by the Buyer on the basis of an invoice or advance invoice issued by the Seller after delivery of the product.

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4. The seller is entitled to issue invoices or advance invoices with a 14-day due date.

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5. The purchase price for the products is the Buyer is obliged to pay by non-cash transfer to the Seller's account according to the information in the received invoice or advance invoice. 

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V. Delivery of products

 

1. The product is shipped within the time limit specified in the bid agreed by the Buyer.

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2. The seller is obliged to deliver the products to the buyer in the ordered quantity and quality, together with the tax documents relating to the order.

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3. The place of delivery of the ordered product shall be the address indicated by the buyer. If the buyer does not provide a specific address for the delivery of the product, this address shall be the address of the buyer's residence or place of residence.

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4. The delivery of the product by the seller shall be carried out by his own means to the hands of the buyer (or by the buyer in writing to the authorized person to take over the product) or through third parties.

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5. Delivery of the product is realized by handing it over to the Buyer (or by the buyer in writing to the authorized person to take over the product).

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6. The seller may send a product that is immediately available to the buyer and deliver the remainder of the order retrospectively within the legal time limit, provided that no additional postage is charged to the buyer, except that was included in the order.

 

VI. Product receipt

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1. The risk of damage to the product and liability for damage to the product is transferred onto the buyer by the receipt of the product, whether or not the buyer takes over the product in person or through an authorized person.

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2. The ownership right is passed from the seller to the buyer at the time of receipt of the product.

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3. The Buyer shall have the right not to take over the delivered product from the carrier if the product of another type is delivered or in cases of:

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• delivery of a different item which is contrary to a contract (other or damaged item);

• delivery of the item in a damaged package or,

• delivery of the item without appropriate documents.

 

4. Where an item is delivered to the buyer pursuant to point (a) of point 3 of this Article, the buyer shall have the right to be supplied the item by the seller free of charge and without undue delay in accordance with the agreed terms in the contract, either by exchanging the item or repairing it. If such a procedure is not possible, the buyer has the right to request a discount on the purchase price or to withdraw from the contract.

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5. The Buyer is obliged to pay the purchase price for the product properly and in a timely manner.

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VII. Transport – modes of transport of products and the price for their transport

 

1. The shipping costs of the seller are not included in the price of the product. These will be quantified in the quote sent by email and the buyer undertakes to pay them together with the purchase price.

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2. Modes of transport and transport price of ordered products:

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(a) Personal takeover by the buyer at the address indicated by the seller in the quote – 0,- EUR

(b) Delivery of goods by a third party authorized by the seller – the price will be indicated in the quote sent to the buyer

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VIII. Withdrawal of the buyer without giving a reason

 

1. The consumer shall be entitled, without giving any reason, to withdraw from the contract within 14 calendar days of the date of receipt of the product.

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2. The consumer is obliged, if he wishes to exercise this right, to notify the Seller about the withdrawal no later than the last day of the specified term, or to hand over such withdrawal to the postal service no later than the last day of the term to the address of the seller, which is: Mgr. Tomáš Balla, with the place of business Heďbeneéte 422, 929 01 Kútniky. The consumer must send the product back or hand it over to the seller or the person in charge of the takeover of the product no later than 14 days from the date of withdrawal.

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3. Withdrawal may be applied to the seller in paper form or in the form of an alert on another durable medium (e.g. e-mail). Withdrawal can also be exercised via the Withdrawal Form, which is made available in the seller's online shop. The consumer shall also be entitled to withdraw from the contract orally, in particular by a clearly worded statement from the consumer expressing his willingness to withdraw from the contract. We encourage the consumer to include in the withdrawal from the contract the order number, the date of purchase, the type of product he withdraws from, the name and surname, the address and, in the case, the account number to which he will be returned all payments he has made to the seller from the resonance contract if he decides to request payment for the product on the account number indicated by him. Otherwise, the seller shall refund the payment for the product to the consumer in the same way as the consumer used in his payment.

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4. By withdrawal, the parties shall be obliged to repay the services provided to each other. The consumer shall be liable only for the reduction in the value of the product resulting from the treatment of the product which goes beyond the treatment necessary to determine the characteristics and functionality of the product. The consumer shall not be liable for the reduction in the value of the product if he has not been informed by the seller of the possibility of withdrawing from the contract, conditions, time limit and procedure in exercising the right of withdrawal. If the value of the product has been reduced as a result of the treatment of the product which goes beyond the treatment necessary to determine the characteristics and functionality of the product (e.g. the product will be damaged), the Consumer shall be liable to the seller for the damage thus caused. In particular, the use of the product will be considered to be more than necessary to determine the nature, characteristics and functionality of the product. Justified expenditure on the bringing the product back to its previous state is also considered reduction in the value of the product.

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5. You can use the withdrawal form. The above form is freely accessible for inspection and download in the seller's online store.

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6. If the consumer withdraws from the contract according to the No. 102/2014 Journal of Laws, he shall bear the costs of returning the product to the seller based on § 10(3) of No. 102/2014 Journal of Laws and, if he withdraws from the contract that was sealed at distance, the costs of returning the product, which by its nature cannot be returned by post. This does not apply if the seller has agreed to bear them himself or if he has failed to fulfil his obligation under § 3(1) Item i,  No. 102/2014 Journal of Laws.

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7. The seller shall reimburse the consideration paid for the product, including transport costs according to § 9(3) of No. 102/2014 Journal of Laws as well as the costs demonstrably incurred to order the product within 14 days of the date of receipt of the withdrawal.

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8. The seller shall not be obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a method of service other than the cheapest normal method of delivery offered by the seller. The additional cost means the difference between the cost of delivery chosen by the consumer and the cost of the cheapest normal delivery offered by the seller.

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9.Shipments sent in the event of withdrawal as a mail order will not be accepted by us. We recommend that shoppers ship shipments by registered mail.

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10. Notwithstanding the other provisions of this Article, the consumer shall not be entitled to withdraw from the contract in the case of an order for a product which has been manufactured according to the specific requirements of the consumer, in the case of a custom-made product or a product intended specifically for one consumer.

 

IX. Alternative dispute resolution

 

1. In the event that the buyer, who is the consumer is not satisfied with the manner in which the seller has handled his claim or considers that the seller has violated his rights, he shall have the right to contact the seller with a request for remedy. If, at the request of the buyer, the seller responds in a negative way or does not respond to such a request within 30 days of the buyer's request, the buyer has the right to submit an alternative dispute resolution application according to § 12 of No. 391/2015 Journal of Laws on alternative settlement of consumer disputes and on the amendment of certain laws. The relevant entity for alternative dispute resolution with the seller is the Slovak Trade Inspection or any other relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economic Stakes of the Slovak Republic (the list is available on the http://www.mhsr.sk/ page; the buyer has the right of choice to which of the above mentioned alternative dispute resolution entities will be contacted. The buyer may use the online dispute resolution platform, which is available on the http://ec.europa.eu/consumers/odr/ page. All further information regarding alternative dispute resolution between the Seller and the Buyer – the consumer arising from the contract as a consumer contract or related to the contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk  and in No. 391/2015 Journal of Laws on alternative settlement of consumer disputes and on the amendment of certain laws.

 

X. Final provisions

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1. The Seller reserves the right to change the General Terms and Conditions. The obligation to notify in writing about the change in the General Terms and Conditions is fulfilled by placing it in the Seller's Website. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions applicable and effective at the conclusion of the contract, until the moment of its termination.

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2. Contractual relations (as well as other legal relationships which may result from a contractual relationship) with natural persons who do not act in the course of their business when concluding a contract under those GTC, in addition to the general provisions of No. 40/1964  Civil Code, as amended, special regulations apply, in particular No. 102/2014 Journal of Laws on consumer protection for the sale of goods or services under a distance contract or contract concluded outside the premises of the seller and No. 250/2007 Journal of Laws on Consumer Protection.

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3. Contractual relations (as well as other legal relationships which may result from a contractual relationship) with legal persons or with natural persons – entrepreneurs shall be subject to the provisions of No 513/1991 Journal of Laws of the Commercial Code as amended.

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4. These General Terms and Conditions form an integral part of the Complaints Procedure, which is made available in the Seller's Online Store.

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5. These General Terms and Conditions shall enter into force and effect by posting them in the Seller's Online Store on 22.6.2020

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